Frequently Asked Questions

Our Team is Here to Answer Your Dental Questions!

We have compiled a list of Frequently Asked Questions ( FAQs ) but we are always available to answer any questions you might have. If you do not see an answer to your question here, please call us at (780) 875-4312, and we will be happy to assist you in any way we can.

Do you offer direct billing?

Yes, we do! We are happy to submit a claim to your Insurance Company, and we only charge you for the portion which is not covered by Insurance. We do ask for a credit card number, to be kept on file, so that any portion not covered by insurance can be charged directly to your credit card.

We accept all insurance plans; private, employee, as well as government coverage.

Do you offer financing?

Yes, we do! We are happy to offer direct financing from our provider iFinance Dental. Please click here to apply online.

What are my Financial Payment Options?

Tooth Suite does request payment in full for your portion of your bill at the time of service. We can arrange for you to prepay towards future treatment. We also work with you to prioritize a treatment plan that YOU choose, and one that is best for YOU. We do our best to help you understand what payment is due at each visit. Please feel free to call us if you have questions.

What costs will my insurance company cover?

Benefits change from time to time, so it’s important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate prior to your treatment.

What factors do you consider when providing a quote for treatment?

Our estimates are based on the most recent information we have on file. If you’re concerned about exactly what costs you’ll be responsible for, simply ask about our Pre-Treatment Estimate.

What is a Pre-Treatment Estimate?

A Pre-Treatment Estimate gives you the exact cost of the treatment. Upon request, we’ll file this paperwork with your insurance provider prior to any work being done. While this may delay your treatment, you will know exactly what (if any) out-of-pocket costs you may be required to pay.

I thought I paid my patient portion, but I received a bill. Why?

We base the patient portion of your bill on the most current data we have on file. However, there are a number of factors outside of our control that may result in additional costs such as:

  • An individual or family deductible
  • Treatment in another office prior to joining the Tooth Suite Family
  • Visiting a specialist

It is important to note that insurance providers do not (and cannot in most cases) notify us of changes to your benefits. THEY ONLY NOTIFY YOU. If any of these situations apply to you, please let us know at the time we provide your estimate so that we can adjust accordingly

My dental insurance company did not pay for my treatment – now what?

We invoice your insurance provider on your behalf as a courtesy. It is important for you to understand that your coverage is a legal contract between you and your insurance company.
Our office is not and cannot be a part of the legal contract. As a result, if your insurance does not pay us within 30 days, we reserve the right to request payment in full from you and ask that you collect the insurance funds that are due to you from your insurance company directly. While this is an extremely RARE occurrence, it does happen. You are ultimately responsible for all charges incurred in our office.

What payment options are available to me?

We normally require payment in full for your patient portion at the time of your treatment. We accept MasterCard, Visa, Direct Billing and Interac (Debit). Or if required, please discuss the option of financing your procedure so you can get the care you need today!

What is the best way to budget for my treatment?

We are happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away, and deal with the not-so-pressing treatments over time.

Tooth Suite Family Dentistry has been proudly serving
Lloydminster for over 20 Years!

Disclaimer

Dr. Marianne Stelmaschuk, Dr. Sonia Thibault, Dr. Gladys NewLove-Heide are Lloydminster General Dentists. They are not specialists in Cosmetic or Family Dentistry. Cosmetic and Family Dentistry are not specialties recognized by the Alberta Dental Association & College (ADA&C). Our general dentists provide Cosmetic and Family Dental procedures such as Porcelain Veneers, Dental Crowns, Invisalign, and Teeth Whitening as part of their General Dentistry license. As Lloydminster Family Dentists, we provide General Dental procedures for all ages within the family. Dr. Prabhjot Singh is a licensed Oral and Maxillofacial surgeon and can offer Oral Maxillofacial specialty services as part of his license.